How we collect and use information:
As a policy, Bespoke Watch Projects does not sell, trade or rent your personally identifiable information to third-parties, unless you have granted us permission to do so.
Communications and fulfilling requests for products and services: If you provide Bespoke Watch Projects with personally identifiable information, this information may be used to fulfill your requests for our products and services and to provide you with related information. We may communicate to you information regarding promotions, surveys, contests, sweepstakes or product or service updates. Your personally identifiable information may also be used to improve and customize our website’s content, layout and services. These uses improve and customize our interactions with you.
If you contact a customer service representative or other Bespoke Watch Projects representative and provide personally identifiable information to the representative, or submit a request for help/information through our Web Site / email / phone or other channels, or complete a survey, or sign up for a Bespoke Watch Projects mailing / distribution list, we may use your information to respond to your request and/or to provide you with additional information that we believe may be helpful to you.
In addition to the uses set forth above, if you place an order with Bespoke Watch Projects, we may use your personally identifiable information to confirm your order, prevent and detect fraud or abuse, respond to your requests or inquiries, provide you with other administrative information regarding your order and provide you with any other information we believe may be helpful to you.
If you do not want to receive certain communications from Bespoke Watch Projects you may elect to opt-out of receiving such communications; please see the “Choice/Opt-Out” section below for more information.
Internal Use: We may compare and review your personally identifiable information for errors, omissions and accuracy. We may also use your personally identifiable information internally to improve our marketing and promotional efforts, website content and product offerings. Your personally identifiable information may also be used internally to conduct internal research on our users’ demographics, interests, behavior and generally to better understand and improve the usability, performance and effectiveness of our website and our marketing programs.
Compliance with Law and Fraud Protection: We may collect and disclose to third parties any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and share with third parties personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, including suspected fraud, intellectual property infringement, or as otherwise required by law. We may also share information with third parties, including personally identifiable information, for credit fraud protection and risk reduction, or to protect the rights, property or safety of Bespoke Watch Projects, our users or others.
Partners, Affiliates, and Service Providers: We may share your personally identifiable information with authorized third party partners, agents and contractors. For example, if we need to ship something to you, we must share your name and address with a shipping company. Examples of other third parties that we may share your personal information with include (but are not limited to): web hosting and design companies, fulfillment companies (e.g., companies that fulfill product orders), watch repair companies, watch part/component vendors, manufacturing/assembly partners, data analysis firms, affiliates, third party consulting or marketing firms and e-mail service providers. Additionally, if you use a credit card or other financing alternative to place an order with Bespoke Watch Projects, to confirm and process your order we will share your personally identifiable information with the credit card company or financing company.
Special Events: If you choose to participate in a special event (for example, a promotion, contest or sweepstake), Bespoke Watch Projects may share your personally identifiable information with those organizations participating in the applicable event. Typically, these third parties do not use your information for any other purpose other than to manage the event. In some cases these third-party partners may send you promotional materials regarding their products and services. In these cases, you will be given the opportunity to opt-out, and not have your personally identifiable information shared with that third-party partner.
Send an item to a friend / refer a friend: When you e-mail a product to a friend or refer a friend, we request that you provide names and e-mail addresses for you and your friend. This ensures that your friend will know that you have requested that Bespoke Watch Projects send them an e-mail. You and your friend’s e-mail addresses will only be used for this purpose unless permission is otherwise granted.
Business Transfer: Your personally identifiable information may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership, in which personally identifiable information would be transferred as one of the business assets of the Company.
International Transfer: Your personally identifiable information may be stored and processed in the United States or any other country in which Bespoke Watch Projects or its partners, affiliates, service providers, subsidiaries or agents maintain facilities and by using this Web Site, you consent to any such transfer of information outside of your country.
IP Address: When you visit our website, Bespoke Watch Projects may collect your IP address and track the date, time, and duration of each session within our website (via Google Analytics). Your IP address may be used in combination with other information available to Bespoke Watch Projects for credit fraud protection, risk reduction, order verification, marketing, analysis of trends and traffic patterns, assessment and diagnosis of problems, improvement of the functioning of our website, servers, and hosting providers and for other purposes.
Other Websites and Companies: We are not responsible for the privacy practices of third party websites and companies which are not operated by Bespoke Watch Projects. We encourage you to review the privacy policies posted on these (and all) websites.
Updating Your Information: If you would like to update or revise your personally identifiable information, please contact us at [email protected]
Choice/Opt Out: If you no longer wish to receive promotional communications from Bespoke Watch Projects, you may opt-out of receiving them by emailing us at [email protected]
(Updated October 21, 2019)